We are looking for a Customer Support Executive to join our team at Woodrock Group. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹18,000 - ₹20,000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is 12th Pass and 6 months - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.
More about this Customer Support Executive job
Who is eligible to apply for this Customer Support Executive job at Woodrock Group?
Ans : Candidates should have a 12th Pass and above qualification for this Customer Support Executive job offered by Woodrock Group.
How much can you earn in this position?
Ans : You can earn between ₹18,000-₹20,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector V - Salt Lake, Kolkata.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Support Executive job is located in Sector V - Salt Lake, Kolkata.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹18,000-₹20,000 per month. This is a Full Time opportunity and has 25 openings available.
Candidates can call HR for more info.
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Other Details
Incentives
No
No. Of Working Days
6
Benefits
PF
Shift
Rotational
Contract Job
No
Salary
₹ 18000 - ₹ 20000
Contact Person
Varsha Kumari
Interview Address
DN -12, Fitway Enclave, Sector V - Salt Lake, Kolkata