Customer Support Executive

Responsibility

Attend incoming customer calls and take appropriate action and ensure there are no escalations on the service provided.

Should be able to answer calls timely ensuring adherence to the process standards.

Follow up customer calls wherever is necessary

Attend mandatory training sessions to stay updated on product or company policy changes

Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

Follow established processes and procedures to maintain service quality.

Core Responsibilities:

Customer Support:

Assist users via phone, email, and chat, providing guidance on software usage, resolving basic

issues, and ensuring a positive experience. Log customer concerns and follow up until resolved.

Lead Generation:

Identify and qualify sales opportunities during support interactions, and reach out to potential

users to introduce the software.

Desired Skills and Requirements:

Exp : 0 to 4 years

Any Graduate

Having accounting knowledge is a plus.

Languages : English & Hindi

Other Mandates: Office-based work and weekly 6 days work.

Benefits :

Full-time job

Incentive

Mediclaim benefits (Self + Spouse + Children + Mother & Father)

Attendance Incentive

NOTE : You can bring your friends along if looking for a job.

Company Website :

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹19000 - ₹24000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., VYAPAR APP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 20 Customer Support Executive at VYAPAR APP
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.