Customer Support Executive

25,000 - 35,000 /month

Vserve Digital Solutions

Andheri (West), Mumbai

1 - 5 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

International Calling

Job Highlights

Graduate and above

Males Only

6 days working | Night Shift

Job Description

Job Title

Customer Service Executive – US Healthcare (Night Shift)

Location Mumbai

Job Type Full-Time | Night Shift (US Time Zone)

About the Role We are hiring Customer Service Executive to support US-based healthcare providers in completing their onboarding and account activation process. This role involves outbound calling, document follow-ups, CRM updates, and ensuring compliance-driven onboarding. This is an excellent opportunity for candidates with BPO/customer service experience who want to build a career in US healthcare operations.

Key Responsibilities

• Make outbound calls to US-based healthcare practitioners regarding pending onboarding documents • Explain documentation requirements clearly and professionally

• Perform timely follow-ups via calls and voicemail

• Update and maintain accurate records in CRM systems

• Track document status and ensure timely account activation

• Escalate cases as per defined process guidelines

• Adhere to data confidentiality and compliance standards Required Skills Must Have

• Strong verbal communication skills in English

• Confidence in outbound calling and customer interaction

• Basic knowledge or exposure to CRM tools

• Willingness to work US night shifts

• Comfortable with work-from-office setup Good to Have

• Experience in US healthcare, insurance, or onboarding processes

• Prior experience with Salesforce, Dialpad, or similar tools

• Experience in documentation, verification, or compliance processes Shift Details

• Shift Timing: 8:00 PM – 5:00 AM IST

• Weekly Offs: Sunday fixed off; alternate Saturdays working Who Can Apply • Graduates / Undergraduates with customer service or BPO experience • Freshers with strong communication skills and willingness to learn What We Offer • Structured training and OJT support • Stable night-shift role in US healthcare domain • Performance-based growth opportunities • Professional and process-driven work environment

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Support Executive job

What is the eligibility criteria to apply for this Customer Support Executive job?
Ans: The candidate should be Graduate and above and above with 1 - 5 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Mumbai.
How many working days are there for this Customer Support Executive job?
Ans: This Customer Support Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Support Executive job?
Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Vserve Digital Solutions.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Support Executive role?
Ans: There is an immediate opening of 10 Customer Support Executive at Vserve Digital Solutions
Who can apply for this job?
Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Support Executive job?
Ans: This Customer Support Executive job has Night Shift.