Customer Support Executive

20,000 - 22,000 /month

Victa Earlyjobs Technologies Private Limited

Kaverappa Layout, Bangalore

1 - 4 years Experience in Customer Support / TeleCaller

30 Openings

Full Time

Job Highlights

Industry Type: BPO

Languages: Hindi

12th Pass and above

All genders

6 days working | Day Shift

Job Description

Job Title: Customer Support Executive – Flipkart Process

Job Category: BPO / Voice Process

Shift Timings: Rotational Shifts

Employment Type: Full-Time

Work Type: Work from Office

Job Description:

We are hiring energetic and customer-focused professionals for the Flipkart Voice Process. This is a full-time, on-site role designed for individuals who are passionate about delivering excellent service and communication.

As a Customer Support Executive, you will be responsible for managing customer queries via inbound or outbound calls, maintaining service levels, and ensuring customer satisfaction for one of India's largest e-commerce brands — Flipkart.

We are looking for candidates who have at least one year of experience in any domain, possess strong communication skills in both English and Hindi, and are comfortable working in a fast-paced environment. Immediate joiners are highly preferred.

Key Responsibilities:

Handle customer queries and complaints via calls professionally and promptly

Maintain service quality as per Flipkart standards

Ensure quick resolution and customer satisfaction in every interaction

Update call records and maintain accurate documentation

Coordinate with internal teams to ensure issue closure

Meet performance targets including attendance, quality, and productivity

Eligibility Criteria:

Minimum education: 12th pass (Higher Secondary) or above

Minimum 1 year of experience in any field/domain

Strong fluency in both English and Hindi (verbal communication)

Must be willing to work in rotational shifts

Immediate joiners will be given priority

Salary & Benefits:

CTC: ₹26,000/month

Take-Home Salary: ₹22,000/month

Attendance Bonus: ₹3,500/month

Performance Incentives: Up to ₹80,000/month based on KPIs

Interview Process (Online):

HR Screening Round

Versant Test (Level 5 qualification mandatory)

Operations Round

Client Round (Final Selection)

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Support Executive job

What qualifications and experience are required for this Customer Support Executive position?
Ans : Candidates should have a 12th Pass and above qualification with 1-4 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹20,000-₹22,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kaverappa Layout, Bangalore.
How many openings are available for this position?
Ans : There are 30 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Support Executive job is located in Kaverappa Layout, Bangalore.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹20,000-₹22,000 per month. This is a Full Time opportunity and has 30 openings available.