Customer Support Executive

Job Title: Student Support Executive

Company: UVlink Tech LLP Services

Location: Mumbai, Kandivali West. Office

Timings: 7:00 am – 4:00 pm (Monday to Friday) & 7:00 am – 1:00 pm (Saturday)

Salary:15K-35K

Summary: The Student Support Executive will be responsible for providing academic and operational support to students, ensuring timely assessment of assignments, smooth communication, and coordination between students and the Australian team. The role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently while ensuring a positive student experience.

Key Responsibilities: • Assignment Assessment: Review, assess, and provide feedback on student assignments in line with academic guidelines.

• Student Coordination: Act as a primary point of contact for students, addressing queries, providing guidance, and ensuring a smooth academic journey.

• Team Coordination: Collaborate and coordinate with the operations team in Australia to manage student-related activities, updates, and escalations.

• Process Management: Maintain accurate records of student progress, submissions, and communications.

• Support Services: Assist in organizing student-related activities, training sessions, and orientation programs as required.

• Communication Management: Ensure timely responses to student emails, queries, and follow-ups.

• Compliance: Adhere to institutional policies, academic integrity standards, and confidentiality protocols.

Requirements:

• Bachelor’s degree in Education, Management, or a related field (preferred).

• Previous experience in student support, academic coordination, or education services is an advantage.

• Strong written and verbal communication skills.

• Ability to manage deadlines and multitask effectively.

• Proficiency in MS Office, CRM tools, and online communication platforms (Zoom, Teams, etc.).

• Willingness to work in coordination with international teams (Australian shifts as required).

Skills:

• Student relationship management

• Academic assessment and feedback

• Cross-border team coordination

• Time management and organizational skills

• Problem-solving and proactive approach

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹35000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Uvlink Tech Services Llp.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at Uvlink Tech Services Llp
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.