Customer Support Executive

KEY ACTIVITIES & RESPONSIBILITIES • To be the first level - point of university contact for the student. • To act as an interface between the Student and the University departments. • • • To facilitate in addressing students with their semester – subject related queries. • To nurture students in completing their academic requirements in a timely manner. • • • To create and follow processes and recommend process improvements • • To achieve high re-registration of students to next semester and high program completion rate. • To provide a precise and concise information through effective communication technique • To adapt and handle changing situations and environments efficiently • To use effective data points and interpersonal skills to resolve conflict situations • Refrain students from the last-minute submission of IAs, Project Synopsis and Project report To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar. To handle both academic and administrative related (such as fee payment, LMS) student queries via calls, emails, and chat To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to answer studentsʼ specific requirements/ queries and also receive inbound calls whenever required to address studentʼs queries and respond to their emails. To achieve high student satisfaction by providing a personalized – precise and elaborate reply based on the student query., increase in Active learners, high outbound call connects, reduction in repeat queries/ complaints and meeting quality measures, accuracy & timelines in addressing the student querie

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.