Customer Support Executive

Position Title: Customer Support Executive
Experience:  1 to 4 Years  
Qualification: Bachelor’s degree in Commerce, Accounting, Finance, or a related field.
Location: Navi Mumbai (Juinagar)

Key Responsibilities

• Generate accurate, GST-compliant invoices as per contracts, SLAs, and commercial terms (accuracy & TAT)

• Perform invoice verification against POs, service reports, delivery challans, and rate cards to minimize discrepancies

• Ensure compliance with GST regulations, statutory requirements, and internal controls

• Identify and resolve billing errors, invoice rejections, and client disputes within defined timelines

• Coordinate with Operations, Logistics, Service, and Finance teams for data validation and timely billing

• Validate and process vendor/service provider invoices with proper documentation

• Maintain billing records, MIS reports, and invoice trackers for audit and reporting purposes

• Track pending invoices, aging, and support month/year-end closing & reconciliations

Required Skills

• Strong knowledge of invoicing processes, billing cycles, and basic accounting principles

• Working knowledge of GST laws, tax invoicing, and statutory compliance

• Proficiency in MS Excel (VLOOKUP/XLOOKUP, Pivot Tables)

• Experience with ERP systems (SAP, Oracle, Tally, etc.)

• High attention to detail, accuracy, and ability to meet deadlines (TAT)

Preferred Skills

• Experience in service/project-based or milestone billing

• Exposure to audits, reconciliations, and financial reporting

• Familiarity with MIS reporting, invoice tracking, and aging analysis

• Experience in vendor invoice validation and dispute handling
  
  

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.