A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 22,000 /month
Superseva Services Private Limited
Sector 2 HSR Layout, Bangalore
1 - 2 years Experience in Customer Support / TeleCaller
Full Time
Customer Support – Address and resolve customer inquiries, complaints, and service requests via phone, email, or chat.
Ticket Management – Log and track customer issues, ensuring timely updates and resolutions.
Escalation Handling – Identify issues that require escalation and route them to the appropriate department.
Data Entry & Documentation – Maintain accurate records of customer interactions, complaints, and resolutions.
Process Adherence – Follow company policies and standard operating procedures to ensure consistent service delivery.
Coordination with Teams – Act as a bridge between customers and internal teams like HR, finance, or logistics.
Follow-up & Feedback – Conduct follow-ups to ensure customer issues are resolved satisfactorily and collect feedback for improvement.
Product & Service Knowledge – Stay updated about company services and policies to assist customers effectively.
Call Handling – Manage incoming and outgoing calls professionally to assist customers with queries.
Report Generation – Prepare daily, weekly, or monthly reports on customer queries, complaints, and resolutions."
