Customer Support Executive

We are looking for a Customer Support Executive to join our team, to handle customer calls, provide exceptional customer support and resolve queries related to BPO. The role offers an attractive in-hand salary of ₹30,000 - ₹35,000 and opportunities for growth.

Key Responsibilities:

• Handle customer calls professionally and efficiently.

• Handle customers professionally and provide a premium customer experience.

• Address customer queries, resolve concerns and manage complaints.

• Handle customer interactions through calls, emails, and chats.

• Keep records of customer interactions and follow up when required.

• Provide customers with accurate information to help resolve their issues.

• Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

• 2+ years of relevant experience Customer Service / Customer Experience.

• Prior experience with luxury, premium, high-end, reputed, or established brands is strongly preferred.

• Experience in e-commerce customer service with platforms such as Myntra, AJIO, Amazon, Meesho, etc.

• Candidates from premium/luxury retail, lifestyle, fashion, beauty, automotive, hospitality, or other high-end customer-facing industries can also be considered.

Strong knowledge of order management, delivery, return, refund, exchange, and complaint resolution

Excellent English communication and interpersonal skills

• Strong customer-handling and problem-solving abilities.

• Should be well-groomed, professional, confident, and comfortable interacting with high-profile / premium customers.

• Ability to maintain composure and professionalism while handling escalations.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.