Customer Support Executive

20,000 - 25,000 /month

Shaadi Dot Com

Thane West, Mumbai

6 - 24 months Experience in Customer Support / TeleCaller

25 Openings

Full Time

Job Highlights

Industry Type: BPO

10th Pass and above

Males Only

5 days working | Rotational Shift

Job Benefits: PF

Job Description

We are looking for a Customer Support Executive to join our team at Shaadi Dot Com. The role offers ₹20000 - ₹25000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 10th Pass and 0.5 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

Who is eligible to apply for this Customer Support Executive job at Shaadi Dot Com?
Ans : Candidates should have a 10th Pass and above qualification for this Customer Support Executive job offered by Shaadi Dot Com.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹25,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Thane West, Mumbai.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 25 vacancies for this Customer Support Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a 10th Pass and above qualification and 1-2 years of experience are eligible to apply for this Customer Support Executive role. Only male candidates are eligible.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Thane West, Mumbai.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹20,000-₹25,000 per month. This is a Full Time job and has 25 openings.