International Customer Representative

28,000 - 42,000 /month

Mars Consultancy Firm

Thane West, Thane

6 - 12 months Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

09:00 AM - 06:00 PM | 5 days working | Rotational Shift

Job Benefits: Cab

Job Description

Job Title: International Customer Service Executive (BPO)

Location: Airoli, Thane, Ghodbunder Road

Employment Type: Full-Time

Salary: ₹28,000 – ₹42,000 per month (based on experience & process)

Job Summary

We are hiring dynamic and customer-focused individuals for International BPO Customer Service roles across multiple domains including Utility, Banking, Telecom, Travel, Logistics, and Backend Operations. Candidates should possess excellent communication skills and a problem-solving mindset to deliver high-quality customer support.

Key Responsibilities

- Handle inbound and outbound customer interactions via calls, email, or chat

- Resolve customer queries efficiently while maintaining service quality

- Provide accurate information regarding products, services, and processes

- Maintain proper documentation of customer interactions in CRM systems

- Meet performance metrics such as quality, productivity, and customer satisfaction

- Follow company policies, compliance standards, and process guidelines

Process Domains

- Utility Customer Service

- Banking Customer Service

- Telecom Customer Service

- Travel Customer Service

- Logistics Customer Service

- Backend/Non-Voice Operations

Eligibility Criteria

- Education:

- HSC (12th Pass) with minimum 6 months of BPO experience

- Graduates (Freshers & Experienced both can apply)

- Skills Required:

- Excellent verbal and written communication skills in English

- Basic computer knowledge

- Ability to work in rotational shifts and graveyard (night) shifts

- Strong problem-solving and multitasking skills

Preferred Skills

- Prior experience in international voice/non-voice processes

- Familiarity with CRM tools

- Customer handling and conflict resolution skills

Benefits

- Competitive salary package

- Incentives & performance bonuses

- Transport facility (as per company policy)

- Training and career growth opportunities

- Friendly and professional work environment

How to Apply

Interested candidates can apply by sending their updated resume or contact:

HR Bushra: 8655186845

Join us and build a rewarding career in the BPO industry!

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this International Customer Representative job

Who is eligible to apply for this International Customer Representative job at Mars Consultancy Firm?
Ans : Candidates should have a 12th Pass and above qualification and skills like International Calling for this International Customer Representative job offered by Mars Consultancy Firm.
How much can you earn in this position?
Ans : You can earn between ₹28,000-₹42,000 per month in this International Customer Representative position.
What shift and timings does this job follow?
Ans : This International Customer Representative job follows a Rotational shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Thane West, Mumbai.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this International Customer Representative job is open for both male and female candidates.
What work will you do in this role?
Ans : As a International Customer Representative, you will work on skills like International Calling.
Where is this job located?
Ans : This International Customer Representative job is located in Thane West, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling along with 1-1 years of experience is ideal for this International Customer Representative job.
Why should you apply for this International Customer Representative job?
Ans : This International Customer Representative job offers a salary between ₹28,000-₹42,000 per month. This is a Full Time opportunity and has 50 openings available.