Customer Support Executive

15,000 - 18,000 /month

Secure Service Plus

Hosa Road, Bangalore

0 - 2 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Telecom / ISP

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, Medical Benefits

Job Description

Secure Service Plus is seeking a Customer Support Executive (₹15,000 - ₹18,000) to provide exceptional customer service for Telecom/ISP clients. This role offers a positive work environment and career growth opportunities.

Key Responsibilities:

• Manage inbound/outbound calls professionally.

• Resolve customer inquiries, complaints, and concerns effectively.

• Log customer interactions and track follow-ups.

• Provide timely solutions to customer issues.

• Collaborate with team members to escalate complex issues.

• Meet performance metrics for call handling time, customer satisfaction, and resolution rates.

• Understand hardware configuration and installation.

• Provide client training.

• Demonstrate understanding of MS SQL DB, .Net, hardware, and networking.

Requirements:

• 12th Pass with 0-2 years of experience.

• Ability to resolve customer complaints, provide accurate information, and escalate complex issues.

• Availability for a 6-day work week during day shift.

About Secure Service Plus: We are a nationwide security solutions provider specializing in biometric machines, attendance systems, point-of-sale systems, CCTV, networking, alarm systems, boom barriers, and gate automation.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 0-2 years of experience.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹15,000-₹18,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Hosa Road, Bangalore.
How many vacancies are there for this Customer Support Executive job?
Ans : There is 1 vacancy for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What does the role of Customer Support Executive involve?
Ans : As a Customer Support Executive, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Hosa Road, Bangalore.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 0-2 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹15,000-₹18,000 per month. This is a Full Time job and has 1 openings.