Voice & Non-Voice Customer Support Executive

18,500 - 22,500 /month

Teleperformance

Work from home

0 - 3 years Experience in Customer Support / TeleCaller

5 Openings

Work From Home

Full Time

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Rotational Shift

Job Description

We are looking for a Voice & Non-Voice Customer Support Executive to join our team at Teleperformance. The role offers ₹ 18,500 - ₹ 22,500 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

Can freshers or experienced candidates apply for this Voice & Non-Voice Customer Support Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-3 years of experience can apply for this Voice & Non-Voice Customer Support Executive role.
What salary is offered for this Voice & Non-Voice Customer Support Executive job?
Ans : The salary for this Voice & Non-Voice Customer Support Executive job ranges between ₹18,500-₹22,500 per month.
What shift and timings does this job follow?
Ans : This Voice & Non-Voice Customer Support Executive job follows a Rotational shift.
Is this a work from home job?
Ans : This is a work from home job and can be done remotely.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Voice & Non-Voice Customer Support Executive job is open for both male and female candidates.
Where is this job located?
Ans : This Voice & Non-Voice Customer Support Executive job is located in Electronic City, Bangalore.
Why should you apply for this Voice & Non-Voice Customer Support Executive job?
Ans : This Voice & Non-Voice Customer Support Executive job offers a salary between ₹18,500-₹22,500 per month. This is a Full Time opportunity and has 5 openings available.