Customer Support Executive

Responsibilities

• Handle incoming customer communications across multiple channels (phone, email, chat, social media) with professionalism ZipRecruiter+1Elevatus+1Gorgias

• Provide accurate and complete information on products, services, billing, orders, returns, and shipping IndeedBryant & Stratton College

• Resolve customer issues, complaints, defects, or dissatisfaction through troubleshooting or escalation Recruiting ResourcesLiveAgent

• Process transactions such as orders, cancellations, exchanges, refunds, and billing updates Spark Hire | Recruit+13LiveAgent+13Bryant & Stratton College+13

• Maintain detailed and accurate records of interactions, cases, and resolutions in CRM or ticketing systems LinkedIn

• Gather customer feedback and report recurring patterns to help improve products, services, and processes Spark Hire | RecruitLiveAgent

• Proactively follow up on customer requests and ensure satisfaction post-resolution The Sun+15Indeed+15appleone.ca+15

• Identify and suggest upselling or cross-selling opportunities when fitting ZipRecruiter+1Indeed+1

• Collaborate with internal teams (sales, technical support, logistics) to provide end-to-end solutions Spark Hire | RecruitLinkedIn

• Stay updated with product knowledge, company policies, and industry trends to assist customers effectively

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., SCYMES SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at SCYMES SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.