Customer Support Executive

We are looking for a Customer Support Executive to handle customer interactions across email, calls, and chat for our domestic e‑commerce operations. The role requires strong communication skills, a customer‑first mindset, and basic knowledge of computers and online platforms.
Key Responsibilities: Handle customer queries via calls, emails, and live chat professionally and promptly.
 Assist customers with product information, order status, delivery updates, returns, and replacements.

Ensure accurate and timely order-related communication. 
Coordinate with internal teams (sales, verification, logistics) for issue resolution. 
Maintain proper documentation and follow-ups on customer interactions. 
Adhere to company communication standards (professional, polite, and clear language). 

• Meet defined response time and customer satisfaction benchmarks.

Eligibility & Requirements
• Education: Minimum 12th pass.

• Communication Skills: 
Strong command of Hindi and English (spoken and written). 
Knowledge of an additional language is a plus.

• Technical Skills: 
Basic computer knowledge.
Familiarity with e‑commerce platforms and online order processes.

• Experience:
 Prior experience in customer support or e‑commerce is preferred but not mandatory.

Desired Skills & Attributes

• Customer‑centric attitude with problem‑solving skills.

• Ability to handle multiple queries simultaneously.

• Attention to detail and accuracy in communication.

• Team player with a positive and professional approach.

• Willingness to learn and adapt in a fast‑paced environment.

Probation Period

• The selected candidate will be on a 30-day probation period.

• Performance, communication quality, discipline, and adherence to processes will be evaluated during this period.

• Confirmation will be subject to the successful completion of the probation period.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.