Customer Support Executive

20,000 - 24,000 /month

R & R Salons Private Limited

Kodihalli, Bangalore

1 - 6 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Non-voice/Chat Process

Job Highlights

Languages: Hindi, Kannada

Graduate and above

Females Only

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

YLG Salon is one of India’s leading salon chains with 50+ salons across South India.

YLG@Home is one of the fast-growing APP based on-demand Beauty Service Company.

By leveraging technology, and a set of simple yet powerful processes, we have built a platform which can organize beauty services - and bring them to your fingertips.

Key Responsibilities

Outbound & Inbound Calls: Contact prospective customers to pitch offerings and respond to incoming customer queries.

· Lead Nurturing: Qualify prospects, schedule follow-ups, and pass on high-potential leads to the sales team. Use data to discover powerful insights about customers. Monitor competitor activities and recommend action to ensure a competitive position in the market

· Data Management: Update and maintain accurate records of customer details, feedback, and interaction history in company CRM systems. - Willingness to deep dive into each problem, understand and improve the key drivers of the business. Work with marketing team to develop marketing plans that support customer acquisition and retention priorities

Query Resolution: Address complaints and provide accurate information regarding company policies, pricing, and product features.

· Target Achievement: Meet or exceed specific Key Performance Indicators (KPIs), such as call volume, lead conversion rates, and sales quotas. Readiness to take on extra responsibilities and show complete ownership. Have a ‘Get it done!’ attitude.

Requirements & Skills

Communication Skills: Exceptional verbal communication and active listening skills in English and regional languages such as Kannada, Hindi.
Persuasion & Resilience: Strong negotiation skills with the ability to handle rejection professionally and work under pressure.
Technical Proficiency: Basic computer literacy and familiarity with CRM software and automatic dialing systems.
Education & Experience: Graduation; prior experience in telemarketing, call centers, or sales is highly preferred.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process along with 1-6 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹24,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kodihalli, Bangalore.
How many vacancies are there for this Customer Support Executive job?
Ans : There is 1 vacancy for this Customer Support Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-6 years of experience are eligible to apply for this Customer Support Executive role. Only female candidates are eligible.
What work will you do in this role?
Ans : As a Customer Support Executive, you will work on skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Kodihalli, Bangalore.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Non-voice/Chat Process with 1-6 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹20,000-₹24,000 per month. This is a Full Time job and has 1 openings.