Customer Support Manager

28,000 - 45,000 /month

Unext Learning

Indira Nagar, Bangalore

1 - 4 years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Query Resolution

Job Highlights

Languages: Hindi

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

We are looking for a Customer Support Manager to join our team at Unext Learning. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to education. The role offers ₹28000 - ₹45000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 4 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Support Manager job

What skills and experience do you need for this Customer Support Manager job?
Ans : To apply for this Customer Support Manager job, candidates should have skills like Domestic Calling, International Calling, Query Resolution along with 1-4 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Manager job ranges between ₹28,000-₹45,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Manager job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Indira Nagar, Bangalore.
How many vacancies are there for this Customer Support Manager job?
Ans : There are 25 vacancies for this Customer Support Manager role.
Is this job open for all genders?
Ans : Yes, this Customer Support Manager job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Manager job?
Ans : As a Customer Support Manager, key responsibilities include skills like Domestic Calling, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Manager position is Indira Nagar, Bangalore.
Who is the right fit for this Customer Support Manager job?
Ans : A candidate having skills like Domestic Calling, International Calling, Query Resolution with 1-4 years of experience is the right fit for this Customer Support Manager job.
What makes this Customer Support Manager job a good opportunity?
Ans : This Customer Support Manager job is a good opportunity as it offers a salary between ₹28,000-₹45,000 per month. This is a Full Time job and has 25 openings.