Customer Support Executive

15,000 - 20,000 /month

Propel Hr Management Services Private Limited

Sector V - Salt Lake, Kolkata

0 - 2 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Domestic Calling

Job Highlights

Industry Type: BPO

Languages: Hindi, Bengali

12th Pass and above

All genders

6 days working | Day Shift

Job Description

Company: GTech Web Solutions Pvt. Ltd.

Position: Customer Support Executive

📍 Location: Kolkata (Work from Office)
🎓 Qualification: 12th Pass and Above
💼 Experience: Minimum 1 Year in Customer Support
🕒 Working Days: Monday to Saturday
⏰ Working Hours: 11:00 AM – 7:00 PM
📅 Sunday Fixed Off
💰 Salary: Up to ₹20,000 In-Hand (Based on Last Drawn Salary and Communication Skills)

About the Role

We are seeking Customer Support Executives who are passionate about delivering excellent customer service and ensuring customer satisfaction. The ideal candidate should have strong communication skills and prior experience in handling customer queries and support activities.

Key Responsibilities

Handle customer inquiries via phone, email, and chat.
Provide accurate information regarding products and services.
Resolve customer complaints and concerns efficiently.
Maintain a professional and positive approach while interacting with customers.
Record and update customer information in the system.
Escalate complex issues to the concerned department when required.
Ensure a high level of customer satisfaction and service quality.

Requirements

Minimum 1 year of experience in Customer Support.
Excellent communication skills in:
- English
- Hindi
- Bengali
Strong problem-solving and customer-handling skills.
Basic computer knowledge and typing skills.
Ability to work in a fast-paced environment.

Preferred

Immediate Joiners.
Experience in BPO, Customer Service, or Call Center environments

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-2 years of experience can apply for this Customer Support Executive role.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹20,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector V - Salt Lake, Kolkata.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 2 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Executive, you will work on skills like Domestic Calling.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Sector V - Salt Lake, Kolkata.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Domestic Calling with 0-2 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹15,000-₹20,000 per month. This is a Full Time job and has 2 openings.