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Customer Support Executive

salary 15,000 - 20,000 /month
company-logo
job companyPeopable Management Services Private Limited
job location Sector V - Salt Lake, Kolkata
job experience6 - 48 months Experience in Customer Support / TeleCaller
5 Openings
full_time Full Time

Job Highlights

sales
Industry Type: Software & IT Services
qualification
Graduate and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: PF

Job Description

Key Responsibilities

  1. Voice Support & Resolution: Handle incoming customer calls, troubleshoot technical issues, and provide accurate solutions.

  2. Customer Retention: Maintain high FCR and ensure customer satisfaction.

  3. Upselling & Cross-Selling: Identify customer needs and promote relevant products/services through upselling and cross-selling.

  4. CRM & Record Management: Maintain accurate call details, customer queries, and ticket status in CRM/Excel.

Qualification & Skills

  1. 1–2 years of experience in Voice Process, Technical Support, or Customer Care.

  2. Experience in Upselling/Cross-Selling preferred. Candidates should understand the concepts and know how to effectively upsell and cross-sell.

  3. Strong issue resolution and customer-handling skills.

  4. Excellent verbal communication in English, Hindi & Bengali.

  5. Minimum Qualification: Graduate.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Customer Support Executive job

  1. Who is eligible to apply for this Customer Support Executive job at Peopable Management Services Private Limited?
    Ans : Candidates should have a Graduate and above qualification for this Customer Support Executive job offered by Peopable Management Services Private Limited.
  2. How much can you earn in this position?
    Ans : You can earn between ₹15,000-₹20,000 per month in this Customer Support Executive position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Sector V - Salt Lake, Kolkata.
  5. How many vacancies are there for this Customer Support Executive job?
    Ans : There are 5 vacancies for this Customer Support Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
  7. What is the job location for this position?
    Ans : The job location for this Customer Support Executive position is Sector V - Salt Lake, Kolkata.
  8. What makes this Customer Support Executive job a good opportunity?
    Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹15,000-₹20,000 per month. This is a Full Time job and has 5 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF

Shift

Day

Contract Job

No

Salary

₹ 15000 - ₹ 20000

Contact Person

Hemant Chauhan

Interview Address

Salt Lake Sector V, Kolkata, Sector V - Salt Lake, Kolkata
Posted 4 days ago
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