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Customer Support Executive

salary 19,000 - 21,000 /month
company-logo
job companyOzone Hr Solutions Private Limited
job location Sector 32 Gurgaon, Gurgaon
job experience0 - 5 years Experience in Customer Support / TeleCaller
10 Openings
full_time Full Time

Skills Required

Domestic Calling
Query Resolution

Job Highlights

sales
Industry Type: BPO
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: PF

Job Description

Serve as the primary point of contact for escalated customer issues and inquiries.

 Manage and resolve complex customer complaints and concerns in a timely and effective manner.

 Liaise with other teams (e.g., support, product, technical, and management) to ensure that customer issues are resolved promptly and to the customer’s satisfaction.

 Track, monitor, and follow up on escalated cases until resolution, ensuring clear communication throughout the process.

 Provide detailed feedback and reports on recurring issues and trends to improve customer support processes.

 Maintain a deep understanding of our products and services to offer informed solutions.

 Develop and maintain strong relationships with key customers to foster loyalty and retention.

 Identify opportunities to improve customer support and drive initiatives to enhance customer satisfaction.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Customer Support Executive job

  1. Can freshers or experienced candidates apply for this Customer Support Executive role?
    Ans : Candidates who have a 12th Pass and above qualification with 0-5 years of experience can apply for this Customer Support Executive role.
  2. How much can you earn in this position?
    Ans : You can earn between ₹19,000-₹21,000 per month in this Customer Support Executive position.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Sector 32 Gurgaon, Gurgaon.
  5. How many openings are available for this position?
    Ans : There are 10 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Support Executive, you will work on skills like Domestic Calling, Query Resolution.
  8. Where is this job located?
    Ans : This Customer Support Executive job is located in Sector 32 Gurgaon, Gurgaon.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Domestic Calling, Query Resolution along with 0-5 years of experience is ideal for this Customer Support Executive job.
  10. Why should you apply for this Customer Support Executive job?
    Ans : This Customer Support Executive job offers a salary between ₹19,000-₹21,000 per month. This is a Full Time opportunity and has 10 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF

Skills Required

Domestic Calling, Query Resolution, voice Process, Mail process, Calling

Shift

Day

Contract Job

No

Salary

₹ 19000 - ₹ 21000

English Proficiency

Yes

Contact Person

Amit Singh

Interview Address

sector 32, Sector 32, Gurgaon
Posted a day ago
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