Customer Support Executive

18,000 - 20,000 /month

Ozone Hr Solutions Private Limited

Sector 32 Gurgaon, Gurgaon

0 - 2 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Domestic Calling

Query Resolution

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

Job Description

Job Overview: We are looking for a skilled Customer Support Escalation Specialist to join our growing team. In this role, you will be responsible for managing and resolving escalated customer inquiries, ensuring customer satisfaction, and maintaining the highest standards of service. You will act as the main point of contact for critical customer issues that require urgent attention and resolution, ensuring that concerns are addressed efficiently and professionally.

Key Responsibilities:

 Serve as the primary point of contact for escalated customer issues and inquiries.

 Manage and resolve complex customer complaints and concerns in a timely and effective manner.

 Liaise with other teams (e.g., support, product, technical, and management) to ensure that customer issues are resolved promptly and to the customer’s satisfaction.

 Track, monitor, and follow up on escalated cases until resolution, ensuring clear communication throughout the process.

 Provide detailed feedback and reports on recurring issues and trends to improve customer support processes.

 Maintain a deep understanding of our products and services to offer informed solutions.

 Develop and maintain strong relationships with key customers to foster loyalty and retention.

 Identify opportunities to improve customer support and drive initiatives to enhance customer satisfaction.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-2 years of experience can apply for this Customer Support Executive role.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹18,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 32 Gurgaon, Gurgaon.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 5 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Sector 32 Gurgaon, Gurgaon.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Domestic Calling, Query Resolution with 0-2 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹18,000-₹20,000 per month. This is a Full Time job and has 5 openings.