Customer Support Executive

1,000 - 10,000 /month*

Next Wave Technology

Rajarajeshwari Nagar, Bangalore

₹5,000 incentives included

6 - 12 months Experience in Customer Support / TeleCaller

20 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

International Calling

Non-voice/Chat Process

Job Highlights

Industry Type: Telecom / ISP

Languages: Hindi, Kannada

12th Pass and above

All genders

5 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

PAN Card, Aadhar Card, 2-Wheeler Driving Licence

Job Description

Customer Support Executive (Voice Process)Job Title: Customer Support Executive – Voice ProcessJob Summary:We are looking for a customer-focused and enthusiastic Customer Support Executive to handle inbound and outbound calls. The ideal candidate will assist customers by resolving queries, providing accurate information, and ensuring a high level of customer satisfaction.Key Responsibilities:Handle inbound and/or outbound customer calls professionallyResolve customer complaints and queries in a timely mannerProvide product/service information clearly and accuratelyMaintain detailed records of customer interactions in CRM systemsEscalate complex issues to the appropriate departmentMeet individual and team performance targets (AHT, CSAT, Quality scores)Required Skills:Excellent verbal communication skillsActive listening and problem-solving abilityBasic computer knowledge and typing skillsAbility to handle high call volumesPatience and empathy when dealing with customersQualifications:High school diploma / Bachelor’s degree (preferred)0–2 years of experience in customer service (Freshers can apply)Willingness to work in shifts (if applicable)💬 Customer Support Executive (Non-Voice / Chat / Email Process)Job Title: Customer Support Executive – Non-Voice ProcessJob Summary:We are seeking a detail-oriented Customer Support Executive to handle customer queries via chat, email, and support tickets. The candidate should have strong written communication skills and the ability to resolve concerns efficiently.Key Responsibilities:Respond to customer inquiries via chat and emailProvide accurate information about products/servicesResolve issues within defined turnaround timesDocument interactions in CRM or ticketing systemsCoordinate with internal teams for issue resolutionEnsure high customer satisfaction ratingsRequired Skills:Excellent written communication and grammarStrong typing speed and accuracyAbility to multitask and manage multiple chatsGood problem-solving and analytical skillsAttention to detailQualifications:High school diploma / Bachelor’s degree0–6 months of experience in chat/email support (preferred)

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Executive job

What is the eligibility criteria to apply for this Customer Support Executive job?
Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹1000 - ₹10000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
How many working days are there for this Customer Support Executive job?
Ans: This Customer Support Executive job will have 5 working days.
Are there any charges applicable while applying or joining this Customer Support Executive job?
Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Next Wave Technology.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Support Executive role?
Ans: There is an immediate opening of 20 Customer Support Executive at Next Wave Technology
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Support Executive job?
Ans: This Customer Support Executive job has Day Shift.