Customer Support Executive

Title: Customer Support Associate – voice process

Job Overview

We are looking for energetic and spoken-English-proficient candidates to join our Support Team. As a Customer Support Associate, you will be the voice of a leading e-commerce brand, assisting customers with their shopping journey, resolving order-related queries, and ensuring a seamless experience.

Key Responsibilities

• Customer Assistance: Handle inbound calls, chats, or emails regarding order status, product inquiries, and account issues.

• Issue Resolution: Resolve complaints related to deliveries, payments, refunds, and returns with a "First Call Resolution" mindset.

• Order Management: Coordinate with the logistics and warehouse teams to track shipments and provide real-time updates to customers.

• Documentation: Maintain accurate records of customer interactions and feedback in the CRM system.

• Brand Advocacy: Maintain a polite, professional, and empathetic tone to build brand loyalty.

Candidate Profile

• Education: Minimum 12th Pass (HSC) or Graduate in any stream.

• Experience: Freshers are welcome; 0 months to 1 year of BPO experience is an added advantage.

• Language Skills: Good Spoken and Written English is mandatory. Ability to handle conversations with clarity and confidence.

• Tech Savvy: Basic computer knowledge (MS Office, Web Browsing) and a good typing speed (25–30 WPM).

• Soft Skills: Strong problem-solving abilities, active listening, and the ability to stay calm under pressure.

Benefits.

• Incentives: Performance-based monthly incentives.

• Shift: Rotational Shifts (including Night Shifts) with 5 or 6 days working.

• Training: Comprehensive paid training provided on the e-commerce process and tools.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.