Customer Support Executive

18,000 - 22,000 /month

Mswipe Technologies Private Limited

Jui Nagar, Mumbai

0 - 3 years Experience in Customer Support / TeleCaller

20 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

– Merchant Experience Advisor (Relationship Manager) | Mswipe Technologies

Location: Juinagar

Department: Helpdesk

Position: Merchant Experience Advisor (Relationship Manager)

Industry Preference: Fintech / Banking / Payments

🔹 Job Responsibilities:

• Handle merchant queries through calls, emails & WhatsApp

• Resolve issues related to POS machines, transactions & settlements

• Conduct welcome calls and guide merchants on product usage

• Follow up on complaints and ensure timely resolution

• Educate merchants about offers and campaigns

• Promote additional services (Upselling/Cross-selling)

• Maintain records of customer interactions and resolutions

🔹 Required Skills:

• Good communication skills in English & Hindi

• Customer handling and problem-solving skills

• Ability to manage high call volumes

• Basic knowledge of POS, UPI & digital payments

• CRM/Ticketing system knowledge is an added advantage

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 0-3 years of experience.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹18,000-₹22,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Jui Nagar, Mumbai.
How many openings are available for this position?
Ans : There are 20 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What does the role of Customer Support Executive involve?
Ans : As a Customer Support Executive, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Executive job is located in Jui Nagar, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 0-3 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹18,000-₹22,000 per month. This is a Full Time opportunity and has 20 openings available.

Candidates can call HR for more info.

Other Details

Incentives

No. Of Working Days

Benefits

Skills Required

Computer Knowledge, Domestic Calling, Query Resolution, Communication skills, Interpersonal skills, adaptability, customer handling, problem solving skills