Customer Support Executive

25,000 - 30,000 /month

Msu

Commercial Street, Bangalore

1 - 5 years Experience in Customer Support / TeleCaller

Replies in 24hrs

1 Opening

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Languages: Hindi, Kannada

Graduate and above

Females Only

6 days working | Day Shift

Job Description

Hello

Good day, I am pleased to inform you, Your profile has been considered for Customer Support Executive, We looking for a proactive and customer-focused Customer Support Executive to manage enquiries across our offline store and online platforms. The candidate will handle customers, enquiry, social media, website, WhatsApp, phone calls, and video shopping enquiries, ensuring timely follow-ups and lead closure which translate to sales and excellent customer service.

Its an backend role. Handling call's, Emails, Social Media Responses

Location: Commercial Street - Bangalore

Office Time: 10:00 AM to 7:00 PM

Six Days week working

Key Responsibilities:

Handle customer enquiries from all online channels (Website, Facebook, Instagram, YouTube etc. (Omnichannel)
Lead Follow-Up & Conversion-Maintain a structured follow-up system for: Answered Calls-Missed Calls-Unanswered enquiries
Conduct follow-up calls/messages for answered and unanswered enquiries.
Update CRM/lead management sheets with status (New / Follow-up / Closed / Lost).
Share periodic sales and conversion reports with management.
Conduct regular follow-up calls/messages to convert leads into confirmed sales.
Provide product guidance on sarees, lehengas, salwar suits, and other ethnic wear collections.
Deliver excellent customer experience and build long-term relationships.
Provide accurate product information, pricing, availability, and styling guidance.

kills Required:

Strong communication skills (English + regional language preferred).
Comfortable handling social media and online enquiry platforms.
Good follow-up discipline and coordination skills.
Basic knowledge of MS Excel/Google Sheets.
Knowledge of ethnic wear products preferred.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Support Executive job

What qualifications and experience are required for this Customer Support Executive position?
Ans : Candidates should have a Graduate and above qualification with 1-5 years of experience and skills like Computer Knowledge, Query Resolution.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹25,000-₹30,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Commercial Street, Bangalore.
How many vacancies are there for this Customer Support Executive job?
Ans : There is 1 vacancy for this Customer Support Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-5 years of experience are eligible to apply for this Customer Support Executive role. Only female candidates are eligible.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Commercial Street, Bangalore.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Query Resolution with 1-5 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹25,000-₹30,000 per month. This is a Full Time job and has 1 openings.