Customer Support Executive

Job Title: Customer Support Executive

📍 Location: Andheri, Sakinaka

🕒 Shift: Day / Night Shift

💼 Employment Type: Full-Time

💰 Salary: As per interview & experience + Incentives

About the Role

We are looking for a Customer Support Executive who is passionate about helping customers, resolving queries efficiently, and delivering a smooth service experience. This role involves interacting with customers through calls, chats, and emails while ensuring high levels of satisfaction and service quality.

Key Responsibilities

Handle inbound & outbound customer calls professionally

Resolve customer queries, complaints, and service requests

Provide accurate information about products/services

Maintain customer records and update CRM systems

Ensure timely follow-ups and issue resolution

Escalate complex issues to the concerned team when required

Maintain service quality and meet daily performance targets

Deliver a positive and empathetic customer experience

Required Skills & Qualifications

1–2 years of experience in customer support / BPO / call center

Excellent verbal and written communication skills

Ability to handle customers calmly and professionally

Basic computer knowledge (MS Office / CRM tools)

Strong problem-solving and listening skills

Comfortable working in rotational or night shifts

HSC / Graduate in any discipline

Preferred Skills

Experience in voice / non-voice / international process

Multilingual communication is an added advantage

Customer-centric attitude with attention to detail

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.