Customer Support Executive

18,000 - 20,000 /month

Kbl Services Limited

Shanti Nagar, Bangalore

6 - 12 months Experience in Customer Support / TeleCaller

10 Openings

Full Time

Contract

Skills Required

Domestic Calling

Job Highlights

Industry Type: Telecom / ISP

Languages: Malayalam, Kannada

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

As a Customer Support Associate, your primary responsibility will be to handle outbound calls, provide information, address customer inquiries, resolve issues, and ensure a positive customer experience. We are looking for multi-lingual candidates to join our organization and deliver results.

Key Responsibilities:

 Handle Outbound Calls: Call customers of Karnataka Bank Limited who have accounts in KBL in Dormant State.

 Customer Assistance: Assist the Customers in reactivating the dormant accounts. Acknowledge customer issues, complaints, and concerns in a professional manner and guide them to the POC.

 Information Confirmation: Confirm necessary information from customers to process requests, update records, and escalate issues when required.

 Maintain Records: Document call details, interactions, and actions taken in the company's CRM system.

 Follow Procedures: Adhere to company guidelines and procedures for handling calls and managing customer interactions.

 Feedback Collection: Obtain and document customer feedback to improve service quality and report any recurring issues.

 Team Collaboration: Work with team members and supervisors to meet performance goals and improve service delivery.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Executive job

What qualifications and experience are required for this Customer Support Executive position?
Ans : Candidates should have a 12th Pass and above qualification with 1-1 years of experience and skills like Domestic Calling.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹18,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Shanti Nagar, Bangalore.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Executive job is located in Shanti Nagar, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling along with 1-1 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹18,000-₹20,000 per month. This is a Full Time opportunity and has 10 openings available.