Customer Support Executive

18,000 - 20,000 /month

Kbl Services Limited

Shanti Nagar, Bangalore

6 - 12 months Experience in Customer Support / TeleCaller

10 Openings

Full Time

Contract

Skills Required

Domestic Calling

Job Highlights

Industry Type: Telecom / ISP

Languages: Hindi, Kannada

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

As a Customer Support Associate, your primary responsibility will be to handle outbound calls, provide information, address customer inquiries, resolve issues, and ensure a positive customer experience. We are looking for multi-lingual candidates to join our organization and deliver results.

Key Responsibilities:

 Handle Outbound Calls: Call customers of Karnataka Bank Limited who have accounts in KBL in Dormant State.

 Customer Assistance: Assist the Customers in reactivating the dormant accounts. Acknowledge customer issues, complaints, and concerns in a professional manner and guide them to the POC.

 Information Confirmation: Confirm necessary information from customers to process requests, update records, and escalate issues when required.

 Maintain Records: Document call details, interactions, and actions taken in the company's CRM system.

 Follow Procedures: Adhere to company guidelines and procedures for handling calls and managing customer interactions.

 Feedback Collection: Obtain and document customer feedback to improve service quality and report any recurring issues.

 Team Collaboration: Work with team members and supervisors to meet performance goals and improve service delivery.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Executive job

What are the eligibility criteria for this Customer Support Executive job?
Ans : Candidates should have a 12th Pass and above qualification with 1-1 years of experience and skills like Domestic Calling for this Customer Support Executive job offered by Kbl Services Limited in Shanti Nagar, Bangalore.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹18,000-₹20,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Shanti Nagar, Bangalore.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What does the role of Customer Support Executive involve?
Ans : As a Customer Support Executive, your work will involve skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Executive job is located in Shanti Nagar, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling along with 1-1 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹18,000-₹20,000 per month. This is a Full Time opportunity and has 10 openings available.