Customer Support Executive

Position Overview

Account Manager / Customer Service Associate (CSA)

We are seeking a dedicated and experienced Account Manager/CSA to serve as the primary point of contact for our mapped customer accounts. In this role, you will manage end-to-end account activities, ensure timely service updates, handle inquiries, and provide exceptional support. You will be responsible for addressing customer concerns within a 24-hour turnaround time through calls and emails. Proven experience in a similar role is required.

Key Responsibilities

Account Management

• Manage customer accounts end-to-end, ensuring a seamless experience.

• Establish and maintain strong, long-term customer relationships.

• Act as the main point of contact for all assigned accounts.

Customer Support & Communication

• Respond to incoming customer inquiries and resolve issues promptly.

• Make outbound calls to provide updates and address customer concerns.

• Ensure clear, concise, and professional communication—both verbal and written.

• Provide customers with accurate information about products, services, features, and benefits.

Issue Resolution

• Identify, escalate (when needed), and resolve customer concerns to achieve mutual satisfaction.

• Collaborate with internal stakeholders to ensure timely resolution of problems.

• Maintain detailed, accurate records of customer interactions and account updates.

Customer Satisfaction & Reporting

• Monitor and measure customer satisfaction levels.

• Implement strategies to improve customer experience and loyalty.

• Ensure account-related information is always accurate and up to date.

Other Requirements

• Open to a 5-day working model.

• Fluency in English and Hindi is required.

• Must stay informed on company offerings to provide the best customer support.

Qualifications

• Proven experience in customer service, account management, or a similar calling-focused role.

• Excellent communication and interpersonal skills.

• Ability to handle challenging situations with patience, professionalism, and empathy.

• Strong problem-solving abilities and high attention to detail.

• Goal-oriented and committed to achieving customer satisfaction targets.

• Effective multitasking and time-management skills.

• Knowledge of the industry and company products/services is an advantage.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹28000 per month + Incentives that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Jsr Exports Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 50 Customer Support Executive at Jsr Exports Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.