International BPO Executive

18,000 - 30,000 /month*

Insuperado Solution

A Block Sector-63 Noida, Noida

₹2,000 incentives included

2 - 6+ years Experience in Customer Support / TeleCaller

40 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

International Calling

Job Highlights

12th Pass and above

All genders

5 days working | Night Shift

Job Description

Job SummaryThe International Call Center Agent is the primary point of contact for our global customers. This role involves handling customer inquiries, providing support, resolving issues, and ensuring a high level of satisfaction for customers across different countries and time zones. Success in this position requires excellent communication skills, cultural sensitivity, and a strong problem-solving ability.Key ResponsibilitiesHandle Customer Communications: Manage a high volume of inbound and/or outbound calls, emails, or chat interactions from international clients.Resolve Issues: Identify customer needs, clarify information, research issues, and provide timely, accurate, and complete solutions or alternatives.Product/Service Expertise: Maintain up-to-date knowledge of all company products, services, and policies to provide comprehensive assistance.Process Transactions: Process orders, payments, returns, and other transactions as required.Documentation: Accurately document all customer interactions and resolutions in the Customer Relationship Management (CRM) system.Meet Performance Targets: Strive to meet individual and team Key Performance Indicators (KPIs) such as Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) scores.Cultural Awareness: Demonstrate sensitivity and professionalism when interacting with customers from diverse cultural backgrounds.Upselling/Cross-selling (if applicable): Identify opportunities to recommend or upsell products and services that may better suit the customer's needs.Required Skills and QualificationsEducation: High school diploma or equivalent (a college degree is often a plus).Experience: Previous experience in a call center, customer service, or international service environment is highly desirable.Communication:Excellent verbal and written communication skills in [Primary working language, e.g., English].Proficiency in additional languages (e.g., Spanish, French, German) is a significant advantage.Technical Proficiency: Ability to navigate computer systems, CRM software, and communication tools quickly and effectively.Core Competencies:Strong problem-solving and decision-making skills.Exceptional active listening skills and empathy.Ability to multitask and manage time effectively in a fast-paced environment.High level of professionalism and patience.Adaptability: Flexibility to work various shifts, including evenings, weekends, or holidays, to cover international time zones.Working ConditionsLocation: [Specify office location or Remote/Hybrid].Hours: [Specify required working hours or shift structure].Training: Comprehensive initial and ongoing training will be provided.Would you like me to refine this description for a specific industry (e.g., tech support, travel, finance) or focus more on inbound versus outbound calls?

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6+ years Experience.

More about this International BPO Executive job

What is the eligibility criteria to apply for this International BPO Executive job?
Ans: The candidate should be 12th Pass and above and above with 2 - 6+ years Experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹18000 - ₹30000 per month + Incentives that depends on your interview. It's a Full Time job in Noida.
How many working days are there for this International BPO Executive job?
Ans: This International BPO Executive job will have 5 working days.
Are there any charges applicable while applying or joining this International BPO Executive job?
Ans: No, there is no fee applicable for applying this International BPO Executive job and during the employment with the company, i.e., Insuperado Solution.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this International BPO Executive role?
Ans: There is an immediate opening of 40 International BPO Executive at Insuperado Solution
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this International BPO Executive job?
Ans: This International BPO Executive job has Night Shift.