Customer Support Executive

1. Handling Incoming and Outbound calls of customers for claim registration and processing

2. Answering customer across various channels including calls, WhatsApp, SMS, emails, and live chat inquiries promptly

3. Actively listening to customer concerns and accurately identifying issues and recording in CRM and generate service request number

4. Providing clear and concise information regarding TnC and services under registered plan to Customers

5. Troubleshooting customer issues effectively using established procedures

6. Raise service request in CRM system and Ensure technician visits is arranged within 2 to 3 working days

7. Co-ordinate with Service Center for Visits, Update Repair status, Order Part replacement, Call closure within TAT and payment

8. Identifying and timely escalation of complex customer issues to appropriate teams

9. Provide daily reporting of cases registered, and their status i.e. pending, work in progress, parts pending, any service center issues, closed

10. Thorough understanding of company services, coverage, terms, exclusions, balance claim liability amount and policies

11. Staying updated on each plan features, plan updates, and relevant service knowledge

12. Identifying root causes of customer problem and Resolving customer issues to their satisfaction

13. Monitoring customer feedback and addressing concerns proactively with Service Centers

14.Maintaining accurate records of customer interactions within the CRM system.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 6 years of experience.