Customer Support Executive

16,000 - 20,000 /month

Impact Infotech Private Limited

Airoli, Navi Mumbai

1 - 5 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Domestic Calling

Job Highlights

Industry Type: BPO

Graduate and above

All genders

6 days working | Day Shift

Job Description

Job Title: Customer Support Executive-Voice process
Location: Airoli, Mumbai
Experience: 0.6 – 2 Years

Job Summary

We are looking for a Customer Support Executive with excellent communication and problem-solving skills to provide high-quality support to customers through voice, email, and chat channels. The ideal candidate should be customer-focused, able to resolve queries efficiently, and committed to delivering an exceptional customer experience.

Key Responsibilities-Voice process

Handle customer queries via phone, email, and chat.
Resolve customer complaints and provide appropriate solutions within defined timelines.
Maintain accurate records of customer interactions and follow-ups.
Escalate unresolved issues to the relevant internal teams.
Ensure high levels of customer satisfaction by providing prompt and professional support.
Understand company products/services and provide accurate information to customers.
Meet individual and team KPIs such as response time, resolution time, and customer satisfaction scores.
Coordinate with internal departments to resolve customer concerns.

Required Skills

Excellent verbal and written communication skills.
Strong customer service orientation.
Good problem-solving and analytical skills.
Basic knowledge of MS Office (Word, Excel, Outlook).
Ability to multitask and work in a fast-paced environment.
Positive attitude and willingness to learn.
Team player with good interpersonal skills.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Support Executive job

What qualifications and experience are required for this Customer Support Executive position?
Ans : Candidates should have a Graduate and above qualification with 1-5 years of experience and skills like Domestic Calling.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹16,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Airoli, Mumbai.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 10 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Airoli, Mumbai.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Domestic Calling with 1-5 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹16,000-₹20,000 per month. This is a Full Time job and has 10 openings.