Key Responsibilities
Handle inbound and outbound customer calls professionally and efficiently.
Respond to customer queries and provide accurate information about products and services.
Resolve customer complaints and issues within defined timelines.
Maintain detailed records of customer interactions in CRM systems.
Escalate complex issues to the appropriate department when necessary.
Follow company policies, procedures, and quality standards.
Meet performance metrics such as customer satisfaction, response time, and productivity targets.
Build and maintain positive relationships with customers.
Identify customer needs and provide appropriate solutions.
Stay updated on company products, services, and processes.