Customer Support Executive

15,000 - 25,000 /month

First Base Solutions Private Limited

Charni Road, Mumbai

0 - 3 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Industry Type: Telecom / ISP

Graduate and above

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Benefits: PF

Job Description

About Role

We are seeking a dedicated and customer-focused Tally Accounting Support Customer Support

Executive to join our team. The ideal candidate will have a strong background in accounting

principles, hands-on experience with TallyPrime / Tally ERP 9, and excellent communication skills. As

a Tally Accounting Support Customer Support Executive, He / She will play a crucial role in assisting

our clients, resolving their accounting software-related queries, and ensuring a seamless user

experience.

Responsibilities

 Provide exceptional customer support and assistance via phone, email, chat, or remote

sessions.

 Address customer inquiries and technical issues related to TallyPrime/Tally.ERP 9 and

accounting Process.

 Assist customers with software installation, configuration and troubleshooting

 Guide customers on how to use TallyPrime / Tally.ERP 9 features effectively for their

accounting needs.

 Collaborate with the technical support team to escalate and resolve complex customer issues

promptly.

 Document customer interactions, issues, and resolutions accurately in the CRM System.

 Stay updated with the latest TallyPrime/Tally.ERP 9 updates, features, and best practices.

 Provide feedback to the product development team based on customer input and

experiences.

 Contribute to the creation of knowledge base articles, FAQs, and training materials for

customers.

 Participate in team meetings, training sessions, and continuous learning initiatives.

Qualification Page 2 of 2

 Bachelor's degree in Accounting, Finance, Business Administration, or related field.

 Strong understanding of accounting principles, financial workflows, and taxation concepts

 Excellent communication skills, both verbal and written, with a customer-centric approach.

 Ability to multitask, prioritize tasks effectively, and work efficiently in a fast-paced

environment.

 Proficiency in using CRM software, remote desktop tools, and Microsoft Office applications.

 Strong problem-solving skills and a proactive attitude towards customer satisfaction.

 Certification in Tally ERP or accounting software (preferred but not required).

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a Graduate and above qualification with 0-3 years of experience can apply for this Customer Support Executive role.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹25,000 per month in this Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Charni Road, Mumbai.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Executive, you will work on skills like Computer Knowledge, Domestic Calling.
Where is this job located?
Ans : This Customer Support Executive job is located in Charni Road, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling along with 0-3 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹15,000-₹25,000 per month. This is a Full Time opportunity and has 2 openings available.