Customer Support Executive

12,000 - 21,000 /month*

Dinfoapp Service Private Limited

Ghumar Mandi, Ludhiana

₹3,000 incentives included

Freshers in Customer Support / TeleCaller

2 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Software & IT Services

Graduate and above

All genders

6 days working | Day Shift

Internet Connection, Laptop/Desktop

Job Description

Dinfoapp Service Pvt Ltd is hiring a Business Support Executive to manage client onboarding, WhatsApp Business API activation, client training, and customer support. The candidate will be responsible for ensuring smooth activation of services and resolving client queries on a day-to-day basis.

This role is suitable for candidates interested in SaaS, WhatsApp API, customer success, onboarding, and business support roles.

Key Responsibilities

Handle new client onboarding and WhatsApp Business API activation
Assist clients in Facebook Business Manager verification process
Configure WhatsApp API accounts, message templates, chatbot basics, and campaigns
Provide training and demo sessions to clients on system usage
Resolve client queries via WhatsApp, email, and phone
Coordinate with technical team for issue resolution
Maintain client activation and support records
Follow up with clients for renewals, recharge, and service updates
Ensure customer satisfaction and smooth service operations

Required Skills

Good communication skills (Hindi & English)
Basic computer knowledge (Excel, Email, Google Sheets)
Good customer handling skills
Problem-solving attitude
Basic technical understanding will be an advantage
Ability to handle multiple clients and tasks

Preferred (Not Mandatory)

Experience in Customer Support / Technical Support / SaaS Support
Knowledge of WhatsApp Business API
Knowledge of Facebook Business Manager
Experience in SMS / Voice / Cloud Telephony / CRM tools

Education

Any Graduate (BBA, BCA, B.Com, BA, MBA preferred)
Freshers with good communication skills can also apply

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Support Executive job

What skills and experience do you need for this Customer Support Executive job?
Ans : To apply for this Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹12,000-₹21,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ghumar Mandi, Ludhiana.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 2 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Ghumar Mandi, Ludhiana.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹12,000-₹21,000 per month. This is a Full Time job and has 2 openings.