Customer Support Executive

Greetings from "Dezire hr services"
Customer Support (Customer Support Executive) JD

Role Overview

As a Customer Support (or Customer Success Consultant / Executive), you’ll be the primary point of

contact. Your role includes resolving issues, handling escalations, and

delivering memorable customer experiences. Your efforts will be key to ensuring loyalty and trust in

our brand.

Key Responsibilities

 Handle incoming customer communications via calls, chats, and emails promptly.

 Accurately assess customer needs, clarify their inquiries, and propose effective solutions or alternatives.

 Resolve customer complaints, and escalate complex cases to the Customer Support Head when necessary.

 Build and maintain trust-based relationships via empathetic and open communication.

 Document all customer interactions thoroughly, and liaise with internal or external stakeholders for problem resolution.

 Own and manage customer escalations, ensuring seamless follow-through and timely resolution.

Requirements & Qualifications

 6 months + of experience in a customer support role (voice & non-voice—calls, chat, email,SMS).

 Excellent listening, written, and verbal communication skills. Fluent in English & Hindi.

 Adaptable, customer-focused, with a proven ability to multi-task, prioritize, and manage time effectively.

 Experience in a B2C tech startup or fintech company is a definite advantage.

 Open to working in shifts, including night or rotational schedules.

Why Join BPO?

 Be part of a product making banking cool and empowering for teens—banks designed with aesthetics like Gen-Z love.

 Competitive salary, flexible work schedules, modern gadgets, mental health support, and a fun, people-first work culture. Estimated Compensation (for Reference)

Entry-level Customer Support roles at FamPay offer an estimated annual salary of approximately ₹2.5 - 3.5 Lakhs, based on reported figures.

Best wishes

Hr Vijay

98440 46 33 3.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.