We are looking for a Customer Support Executive to join our team at Concentrix. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹14,000 - ₹18,000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is 12th Pass and 0 - 4 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.
More about this Customer Support Executive job
Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-4 years of experience can apply for this Customer Support Executive role.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹14,000-₹18,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Doranda, Ranchi.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 50 vacancies for this Customer Support Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 0-4 years of experience are eligible to apply for this Customer Support Executive role. Only male candidates are eligible.
What does the role of Customer Support Executive involve?
Ans : As a Customer Support Executive, your work will involve skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Doranda, Ranchi.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Domestic Calling with 0-4 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹14,000-₹18,000 per month. This is a Full Time job and has 50 openings.
Candidates can call HR for more info.
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Other Details
Incentives
No
No. Of Working Days
6
Benefits
PF
Skills Required
Domestic Calling
Shift
Rotational
Contract Job
No
Salary
₹ 14000 - ₹ 18000
English Proficiency
Yes
Contact Person
Sagar Zubair Ansari
Interview Address
3rd & 4th floor, Nilambar Arsh Heights, Doranda, Ranchi
A Naukri Group company
LoginHire Local Staff
14,000 - 18,000 /month
Concentrix
Doranda, Ranchi
0 - 4 years Experience in Customer Support / TeleCaller
Full Time
