Customer Support Executive

15,000 - 19,000 /month

Career Comfort

Salt Lake, Kolkata

0 - 4 years Experience in Customer Support / TeleCaller

99 Openings

Full Time

Skills Required

International Calling

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Night Shift

Job Benefits: Cab, Meal, PF

Job Description

We are looking for a Customer Support Executive to join our team at Sun Knowledge Services, a US-based Healthcare BPO with operations in Kolkata. The role offers in-hand salary and involves managing customer support operations related to the healthcare industry. Join us for a professional work environment with excellent learning and career growth opportunities.

Key Responsibilities:

• Manage incoming and outgoing customer calls professionally
• Respond to customer inquiries, complaints, and concerns effectively
• Maintain proper records of customer interactions and follow-ups
• Provide accurate information and timely solutions to customers
• Coordinate with internal teams to resolve escalated issues
• Meet performance metrics including customer satisfaction and response quality

Job Requirements:

The minimum qualification for this role is 12th pass in any discipline. Freshers and experienced candidates can apply. Candidates should possess good communication skills, basic computer knowledge, and the ability to work in a customer-focused environment in night shift. The role involves resolving customer concerns, providing accurate information, and escalating complex issues to the relevant department when required. Candidates must be comfortable working 6 days a week during rotational shifts.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Customer Support Executive job

Can freshers or experienced candidates apply for this Customer Support Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-4 years of experience can apply for this Customer Support Executive role.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹15,000-₹19,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Salt Lake, Kolkata.
How many openings are available for this position?
Ans : There are 99 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like International Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Executive job is located in Salt Lake, Kolkata.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling along with 0-4 years of experience is ideal for this Customer Support Executive job.
Why should you apply for this Customer Support Executive job?
Ans : This Customer Support Executive job offers a salary between ₹15,000-₹19,000 per month. This is a Full Time opportunity and has 99 openings available.