Customer Support Executive

Job Title: Customer Support Executive (Voice & Email)

Company: In2IT Technologies
Location: Noida Extension (Work From Office)
Shift: 24x7 Rotational Shifts

Job Summary

We are looking for a Customer Support Executive who will be responsible for handling inbound customer queries via calls and emails, ensuring timely resolution, and delivering a high level of customer satisfaction. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced support environment.

Key Responsibilities

• Handle incoming customer calls and emails in a professional and courteous manner

• Understand customer concerns, diagnose issues, and capture accurate details

• Create and manage support tickets in the system with proper documentation

• Escalate complex or technical issues to L2/L3 support teams as per defined processes

• Follow up on open tickets and ensure timely resolution

• Keep customers informed about the status and progress of their issues

• Maintain proper records of interactions and resolutions

• Adhere to SLA timelines and organizational policies

Required Skills & Qualifications

• Graduate in any discipline (preferred)

• Strong verbal and written communication skills

• Good problem-solving and analytical abilities

• Basic understanding of customer support processes and ticketing tools

• Ability to multitask and handle pressure situations

• Willingness to work in 24x7 rotational shifts

Preferred Qualifications

• 0–3 years of experience in customer support (Voice/Email/Chat)

• Experience in IT/technical support environment is an added advantage

Key Competencies

• Customer-centric approach

• Attention to detail

• Time management

• Team collaboration

• Adaptability and flexibility

Why Join Us?

• Opportunity to work in a dynamic and growing IT services environment

• Exposure to enterprise-level support processes

• Career growth and learning opportunities

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.