Customer Support Executive

16,000 - 27,000 /month*

Thakur Job Consultant

Sector 63 Noida, Noida

₹5,000 incentives included

6 - 12 months Experience in Customer Support / TeleCaller

50 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Industry Type: Logistics

Languages: Hindi

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer Support Executive to join our team at THAKUR JOB CONSULTANT to handle customer calls, provide exceptional customer support and resolve queries related to Logistics. The role offers an attractive in-hand salary of ₹16,000 - ₹22,000 and opportunities for growth.

Key Responsibilities:

Operations & Shipment Handling

Process courier bookings and generate AWB / shipment labels Track shipments through internal systems and update status Coordinate with hubs, vendors, and delivery agents for smooth movement Monitor first-mile and last-mile delivery performance Ensure proper scanning, bagging, and manifest management Customer & Client Coordination Handle client queries related to pick up, delivery, delays, and RTO Provide real-time shipment status updates Resolve escalations within defined TAT Maintain service quality and customer satisfaction Exception Management Identify undelivered shipments and take corrective action Manage RTO, NDR, lost shipment, and damaged shipment cases Follow up with delivery centres for closure Documentation & MIS Maintain daily shipment reports and operational trackers Update system with accurate shipment remarks Share daily productivity and performance reports Key Skills Required Knowledge of courier / logistics operations Understanding of AWB, NDR, RTO, first-mile & last-mile delivery Good communication skills (Hindi & excellent English) Basic computer knowledge (Excel, CRM, tracking tools) Ability to work in a fast-paced environment Problem-solving and coordination skills

Job Requirements:

The minimum qualification for this role is Graduate and 6 months - 1 years of experience in courier, logistics, e-commerce, or supply chain operations Experience in shipment tracking or hub operations will be an advantage KPIs / Performance Metrics Shipment TAT adherence NDR closure rate RTO reduction Customer satisfaction score Data accuracy & system updates Salary Range As per industry standards + Incentives The candidate should be comfortable with 6 days working during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Executive job

What qualifications and experience are required for this Customer Support Executive position?
Ans : Candidates should have a Graduate and above qualification with 1-1 years of experience and skills like Computer Knowledge, Domestic Calling.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Executive job ranges between ₹16,000-₹27,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 63 Noida, Noida.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 50 vacancies for this Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Executive job?
Ans : As a Customer Support Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Sector 63 Noida, Noida.
Who is the right fit for this Customer Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling with 1-1 years of experience is the right fit for this Customer Support Executive job.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹16,000-₹27,000 per month. This is a Full Time job and has 50 openings.