Customer Support Executive

Title: Customer Service Associate

Graduation is compulsory

Freshers – BSc/Btech do not apply

Anyone with HR position will not be considered.

We are seeking a dedicated and customer-focused individual to join our Airline Support Team as a Customer Support Associate for the voice process. You will be the first point of contact for Airline Gold and Platinum customers, handling inquiries, booking requests, complaints, and support issues via voice calls in different shifts.

Key Responsibilities:

·       Handle voice calls to assist Airline Premium Passengers with reservations, cancellations, rebooking, and general travel inquiries.

·       Provide accurate and timely information regarding flight schedules, fares, and policies.

·       Resolve customer complaints and provide appropriate solutions within set timelines.

·       Maintain a high level of professionalism and empathy with customers at all times.

·       Document all interactions clearly and accurately in the system.

·       Escalate complex issues to senior support or supervisors as needed.

Required Skills:

·       Excellent communication skills in English

·       Strong listening and problem-solving skills.

·       Ability to remain calm and handle high-stress

·       Willingness to work in shifts, including weekends and holidays

Computer Skills:

·       Proficient in using MS Office applications (Word, Excel, Outlook)

·       Ability to work with CRM tools, ticketing systems, and call centre software

·       Comfortable with data entry and managing online booking/reservation platforms

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹32000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Bsln Consultancy Llp.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 25 Customer Support Executive at Bsln Consultancy Llp
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Rotational Shift.