Job Description
We are hiring a Customer Care Executive to manage online customer complaints and enquiries through chat, email, and social media platforms. The ideal candidate should be responsive, patient, and solution-oriented.
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🎯 Key Responsibilities
• Handle customer complaints via chat, email, and social media
• Respond to customer enquiries in a timely and professional manner
• Provide accurate information about products/services
• Resolve issues and ensure customer satisfaction
• Maintain records of customer interactions
• Coordinate with internal teams for issue resolution
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✅ Requirements
• Minimum qualification: 10+2 / Graduate
• Good written communication skills (English, Hindi, Punjabi preferred)
• Basic computer and typing skills
• Ability to multitask and manage online platforms
• Freshers can apply
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⭐ Preferred Skills
• Experience in chat/email support
• Knowledge of social media platforms (Facebook, Instagram, WhatsApp)
• Strong problem-solving skills
• Positive and customer-friendly attitude
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🎁 Benefits
• Fixed salary
• Training provided
• Friendly work environment
• Growth opportunities