Customer Support Executive

Job description:

Key Responsibilities:

• Provide voice, email, and chat support to US-based customers

• Assist with order placement, product inquiries, returns, and general support.

• Guide customers on part compatibility, availability, pricing, and specifications.

• Handle customer complaints or issues in a calm, professional manner.

• Coordinate with logistics and warehouse teams for timely deliveries.

• Generate and share invoices with customers upon request.

• Address customer concerns related to invoices, payments, or discrepancies.

• Maintain accurate records of customer interactions in CRM systems.

• Follow up to ensure issues are fully resolved and customers are satisfied.

• Stay updated on auto parts inventory, pricing, and industry trends.

Requirements:

• Excellent verbal and written communication skills in English.

• Previous experience in US-based customer support or e-commerce preferred.

• Interest or knowledge in automotive parts is a plus.

• Ability to multitask and manage time effectively.

• Proficiency in MS Office (especially Excel and Word).

• Willing to work in night shifts.

Benefits:

• Supportive and collaborative work environment

• Training and growth opportunities

• Exposure to international customer service standards

Shift & Salary Details:
Shift: Night Shift (6PM-3.30 AM)
Incentives: Performance-based incentives available

Job Types: Full-time, Permanent

Benefits:

• Paid sick time

• Paid time off

Application Question(s):

• Are you based out of Bangalore?

• Are you willing to work in Night shift?

Experience:

• US Customer support: 1 year (Preferred)

Work Location: In person

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.