Customer Support Executive

Role & Responsibilities :

● Respond promptly and professionally to customer inquiries via email.

● Address and resolve customer complaints, feedback, and concerns with

empathy.

● Provide accurate and complete information about products, services, and

company policies.

● Escalate complex issues to the appropriate department and ensure follow-up for

resolution.

● Maintain customer records and interactions in the CRM system.

● Work collaboratively with sales, operations, and other departments to enhance

the customer experience.

● Monitor customer satisfaction levels and proactively resolve concerns to ensure

customer retention.

● Stay updated on company products, services, and policies to provide the most accurate information.

Skills & Qualities :

○ Excellent written communication with attention to detail.

○ Strong problem-solving and critical-thinking abilities.

○ Customer-centric mindset with empathy and patience.

○ Proficiency in CRM systems and Microsoft Office.

○ Ability to multitask and prioritize effectively in a fast-paced environment.

Perks & Benefits :

● Health insurance

● Leave encashment

● Paid sick time

● Annual Bonus

● Incentives

● Performance Prizes

If you are a dedicated professional with a passion for customer service, we encourage

you to apply and be a part of our growing team

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Agha Caravan International.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 2 Customer Support Executive at Agha Caravan International
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.