📌 Key Responsibilities
Respond promptly and professionally to customer inquiries with service excellence.
Diagnose and resolve customer issues using structured problem-solving methodologies.
Address travel industry-specific queries with market-aware solutions.
Collaborate with cross-functional teams (Operations, Tech, Marketing) to optimize service delivery.
Ensure meticulous follow-up and documentation of all customer interactions.
✅ Requirements
Education: Bachelor’s degree or higher (all disciplines accepted).
Communication: Superior verbal fluency, active listening skills, and professional articulation.
Analytical Aptitude: Logical reasoning, data-driven decision-making, and critical thinking.
Industry Knowledge: Working understanding of travel logistics, reservation systems, tourism trends, and market dynamics.
Personality: High energy, patience, collaborative spirit, and customer-centric mindset.
Experience: Prior phone support experience not mandatory—consistency, accountability, and growth potential prioritized.
Note: Cognitive abilities and interpersonal skills hold equal weight to professional background.
🌱 What We Offer
A dynamic, innovative, and growth-driven workplace.
Tailored professional development programs and mentorship opportunities.
Culture of recognition for "insightful service" and "analytical excellence."
Competitive compensation package with performance incentives.