Customer Service Representative

We are looking for a Customer Service Representative to join our team Vision Hire solutions. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹20000 - ₹25000 and a dynamic environment with opportunities for growth.

Job Description:

Manage amounts of incoming calls. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.6 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to work for 6 days for Night shift

Week Off: 2 Saturdays and All Sundays Fixed Off

Shift Timings: US 24/7 Rotational Shifts with any 8 hours working hours (7 hours working with 1 hour break). 4:30pm - 12:30am {Evening shift}

6:30pm - 2:30am {Evening shift}

8.30pm - 4.30am {Evening shift}

10.30pm - 6.30am (Evening shift}

12:30am - 8:30am {Night Shift}

Hiring and Transport Boundaries:

1. AIROLI till PANVEL

2. PANVEL TILL VASHI

3. TALOJA PHASE -1 AND ULWE.

One side pick or drop facility is available as per the shift.

''EXCELLENT COMMUNICATION IN ENGLISH IS MANDATORY ''

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Service Representative job

1. What is the eligibility criteria to apply for this Customer Service Representative job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Service Representative job?
   Ans: This Customer Service Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Service Representative job?
   Ans: No, there is no fee applicable for applying this Customer Service Representative job and during the employment with the company, i.e., VISION HIRE SOLUTIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Service Representative role?
   Ans: There is an immediate opening of 25 Customer Service Representative at VISION HIRE SOLUTIONS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Service Representative job?
   Ans: This Customer Service Representative job has Day Shift.