Hi
Dear candidates
We are hiring for Customer Service Role
Attend customer calls, emails, and service requests related to battery products. • Handle warranty claims, complaints, and technical service coordination. • Maintain records of customer interactions and service cases. • Coordinate with technicians, service centers, and sales teams for issue resolution. • Follow up with customers regarding service status and closure. • Ensure prompt resolution of battery-related issues and customer concerns. • Generate service reports and maintain documentation. • Guide junior customer service representatives and support process improvements. • Ensure high levels of customer satisfaction and service quality.