Customer Service Executive

Job Description – Relationship Officer / Sales Officer (Home Finance & Loans)

Company: SMFG India Credit

Position: Relationship Officer / Sales Officer – Home Finance & Loans

Location: Vikhroli West, Mumbai

Interview Mode: Face-to-Face (Offline)

CTC: ₹3.5 LPA – ₹4 LPA (Negotiable)

Experience: Freshers with relevant product knowledge or candidates with up to 6 months of experience

About SMFG India Credit

SMFG India Credit is one of India's leading financial services organizations, offering a wide range of lending solutions to individuals and businesses. We are looking for enthusiastic, customer-focused professionals who are passionate about building a successful career in the Banking, Financial Services, and Insurance (BFSI) industry.

Job Summary

We are hiring Relationship Officers / Sales Officers to promote and sell Home Finance products. The ideal candidate should possess basic knowledge or practical exposure to Home Loans, Home Finance, and Loans Against Property (LAP), along with excellent communication and relationship-building skills.

Key Responsibilities

• Generate new business opportunities for Home Loans, Home Finance, and Loan Against Property (LAP) products.

• Identify customer requirements and recommend suitable financial solutions.

• Build and maintain strong relationships with new and existing customers.

• Guide customers through the loan application process and ensure accurate documentation.

• Verify customer documents and coordinate with internal teams for smooth loan processing.

• Follow up on loan applications until approval and disbursement.

• Achieve assigned sales targets and contribute to business growth.

• Deliver exceptional customer service while maintaining professional standards.

• Ensure compliance with company policies and regulatory guidelines.

Candidate Requirements

Freshers with relevant product knowledge or candidates with up to •6 months of experience•• in Banking, Financial Services, or Sales.

Basic understanding of •Home Loans, Home Finance, and Loan Against Property (LAP)•• products.

• Strong communication skills with good proficiency in English.

• Customer-focused approach with excellent interpersonal and relationship management skills.

• Self-motivated, target-driven, and eager to learn.

• Ability to explain financial products clearly and confidently.

Candidates looking to build a long-term career in the •BFSI sector•• are highly preferred.

Compensation & Benefits

• Annual CTC: ₹3.5 LPA – ₹4 LPA (Negotiable based on experience and profile).

• Opportunity to work with one of India's leading financial services companies.

• Structured training and career development programs.

• Professional work environment with continuous learning opportunities.

• Exposure to Home Finance and Retail Lending products.

Interview Details

• Interview Mode: Face-to-Face (Offline)

• Work Location: Vikhroli West, Mumbai

Ideal Candidate Profile

We are looking for confident, energetic, and customer-oriented individuals who aspire to build a successful career in the financial services industry. Candidates with knowledge of Home Loans, Home Finance, and Loan Against Property (LAP), along with excellent communication skills and a passion for sales, will be an ideal fit for this role.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.