Customer Service Executive

15,000 - 18,000 /month

Raj Graphic & Advertising

Andheri (East), Mumbai

6 - 12 months Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: B2B Sales

Graduate and above

Females Only

6 days working | Day Shift

Job Description

We are looking for a customer-oriented and empathetic Customer Service Executive to join our team. In this role, you will act as the primary point of contact for our customers, addressing their inquiries, resolving their complaints, and providing comprehensive information about our products or services. Your ultimate goal will be to ensure excellent service standards, maintain high customer satisfaction, and foster long-term loyalty.

Key Responsibilities

Customer Support: Respond promptly and professionally to customer inquiries across multiple channels, including phone, email, and live chat.

Issue Resolution: Diagnose, troubleshoot, and resolve customer complaints or technical issues. Escalate complex matters to the appropriate internal teams when necessary.

Product Knowledge: Maintain a deep understanding of company products, services, policies, and workflows to provide accurate info.

Record Keeping: Document all customer interactions, feedback, complaints, and actions taken in the CRM (Customer Relationship Management) system.

Feedback Collection: Gather customer feedback and share insights with product, sales, or management teams to help improve the customer experience.

Retention: Identify opportunities to upsell or cross-sell products where appropriate, and proactively work to retain customers who are at risk of churning.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Service Executive job

What are the eligibility criteria for this Customer Service Executive job?
Ans : Candidates should have a Graduate and above qualification with 1-1 years of experience and skills like Computer Knowledge, Query Resolution for this Customer Service Executive job offered by Raj Graphic & Advertising in Andheri (East), Mumbai.
What salary is offered for this Customer Service Executive job?
Ans : The salary for this Customer Service Executive job ranges between ₹15,000-₹18,000 per month.
What shift and timings does this job follow?
Ans : This Customer Service Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Andheri (East), Mumbai.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-1 years of experience can apply for this Customer Service Executive job. Only female candidates can apply.
What does the role of Customer Service Executive involve?
Ans : As a Customer Service Executive, your work will involve skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Service Executive job is located in Andheri (East), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Query Resolution along with 1-1 years of experience is ideal for this Customer Service Executive job.
Why should you apply for this Customer Service Executive job?
Ans : This Customer Service Executive job offers a salary between ₹15,000-₹18,000 per month. This is a Full Time opportunity and has 2 openings available.