A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 30,000 /month
Fintech Cloud Private Limited
Andheri Kurla Road, Mumbai
6 - 60 months Experience in Customer Support / TeleCaller
Full Time
ob Summary
We are looking for a dedicated and result-oriented Collection Telecaller to join our collections team. The candidate will be responsible for contacting customers with overdue payments, following up on pending EMIs, resolving payment-related queries, and ensuring timely collections while maintaining a professional and customer-friendly approach. Experience in NBFC, Banking, FinTech, or BPO collections will be preferred.
Key Responsibilities
Make outbound calls to customers for overdue payment follow-up.
Remind customers about pending EMIs and payment due dates.
Negotiate payment commitments and obtain PTP (Promise to Pay).
Handle customer queries and provide appropriate resolutions.
Update collection remarks and call status in the CRM/system.
Achieve daily and monthly collection targets.
Escalate high-risk or unresolved accounts to the Team Leader.
Ensure compliance with company policies and RBI collection guidelines.
Required Skills
Strong communication and negotiation skills.
Customer handling and objection management.
Basic computer knowledge (MS Excel/CRM).
Ability to work under pressure and achieve targets.
Good follow-up and problem-solving skills.
Minimum Qualification: 12th Pass / Graduate.
Experience: 6 Months – 3 Years in Collections, Recovery, Banking, NBFC, or BPO.
